Jr. Systems AdministratorMarch 2008 - Present
- Maintains operation of the core server(s) and ensures their consistent operation by applying patches/updates; checking processes, hardware and software, and performing maintenance on the box itself.
- Maintains the company-wide VoIP system. (This includes maintaining the system software, as well as the phones themselves).
- Ensures the functionality of an Antivirus system for the entire company.
- Maintains an inventory of IT assets.
- Maintains company email functionality.
- Responsible for ordering new hardware, inventory, new hire process (account creation, machine ordering/configuration).
- Responsible for workstation back-up and restoration, repair and upgrades.
- Creates and updates user guides for various internal tools, installation guides for different programs, and various company documents and inventory lists.
- Personally supports all levels and departments of company, both on-site and remote users.
- Maintains company phone system.
- Maintains a disaster recovery plan.
- Provides (when necessary) 24/7 support
Additional Responsibilities/Accomplishments
- Assists the Marketing department with technological support in their campaigns.
- Works with other departments to provide support and ideas to meet business goals.
- Creates Marketing material - such as announcements, newsletters and the annual holiday card.
- Impletements PHP/SQL based scripts to enhance the CleanFish website.
Helpdesk Technician/SYS AdminDecember 2004 - December 2008
- Responsible for core functioning of company with 190+ users and two technicians.
- Responsible for operation of Active Directory, Microsoft Exchange, network devices (switches, routers, storage devices), workstations, servers.
- Supported staging, review, test, QA and performance test environments, as well as live website environments.
- Supported developer workstations and applications such as Oracle, EditPlus, TOAD, PL SQL Developer, Microsoft SQL Server 2000 and 2005, Eclipse, Alotva XML Spy and relating suites, etc.
- Scoped and Ordered Hardware and Software including NAS devices, APCs, Dell Cabinets, servers, workstations, laptops and switches.
- Responsible for ordering new hardware, inventory, new hire process (account creation, machine ordering/configuration).
- Responsible for workstation back-up and restoration, repair and upgrades.
- Created and updated user guides for various internal tools, installation guides for different programs (such as Cisco Systems VPN Client), and various company documents and inventory lists.
- Personally supported all levels and departments of company, both on-site and remote users.
Accomplishments
- Assisted in complete upgrade of company's core systems: Upgraded from NT 4.0 Domain to Active Directory, Exchange 5.5 to 2003, installed new switches and firewall, router, VPN.
- Researched, implemented and administered corporate virus protection: Trend Micro OfficeScan (server and client).
- Successfully integrated Apple computers used by the Creative Department into Active Directory.
- Implemented and maintained Numara TrackIT helpdesk ticketing, inventory system.
- Implemented a workstation imaging process using first Symantec Ghost and then Acronis.
- Successfully opened and maintained remote office in Emeryville, CA. Set up and maintained remote Domain Controller, ASA/firewall, router, switches, Cisco VoIP system.
- Configured Dell DRAC and VLAN environment.
NOC TechnicianNovember 2003 - December 2004
- Responsible for monitoring 150+ eCommerce websites for functionality, speed, uptime.
- Required to effectively troubleshoot and solve a wide range of issues, from code to hardware.
- Responded to Diskspace/CPU and hardware alerts.
- Monitored and tracked network issues.
- Ran SQL jobs and scheduled/ran regular tasks in Windows Server.
- Worked closely with Datacenter site services to restore a downed service.
- Resolved issues on multiple platforms running various services.
Petaluma Learning And Guidance CenterPetaluma, CA
Webmaster and DesignerOctober 2001 - November 2003
- Took over design and webmaster responsibilities from previous webmaster and completed backlog of updates to website.
- Created new graphics and updated graphics for company website.
- Proposed and succussfully implemented updated site design, taking company from outdated, slow website to one reflecting the new milennium.